Question 1

What is Dyarna?

Accepted Answer

Dyarna is an online real estate platform that helps you search for properties for sale or rent in Sudan easily, and allows agents to list their properties and reach more clients.

Question 2

Is the platform free to use?

Accepted Answer

Yes, using the platform is completely free for property seekers. Agents benefit from a free subscription in the first phase for a limited period, after which credit packages are available for publishing listings.

Question 3

Is Dyarna a real estate broker?

Accepted Answer

No, Dyarna is not a real estate broker — it is a listing platform only. Communication happens directly between the advertiser and the interested party without platform intervention.

Question 4

How can I search for a property?

Accepted Answer

You can search for a property by selecting the city, property type, and sale or rent option — results will appear immediately.

Question 5

Can I search by neighborhood?

Accepted Answer

Currently, search is available by city. Neighborhood search will be added in an upcoming update.

Question 6

How do I contact the advertiser?

Accepted Answer

You can contact the advertiser directly through the phone number or contact method provided in the listing.

Question 7

Is the information in listings guaranteed?

Accepted Answer

We strive to continuously improve listing quality, but the advertiser bears responsibility for the accuracy of information. We always recommend viewing the property before completing any agreement.

Question 8

How do I verify an agent's credibility?

Accepted Answer

Verified agents on Dyarna carry a verification badge on their profiles. We always recommend dealing with verified agents and requesting a property viewing before any agreement.

Question 9

What should I do if I find an incorrect listing?

Accepted Answer

You can report the listing using the "Report" button on the listing page, and it will be reviewed by the Dyarna team as soon as possible.

Question 10

Can I use the platform on my phone?

Accepted Answer

Yes, the platform is designed to work smoothly on phones, tablets, and computers.

Question 11

How can I add a listing?

Accepted Answer

You can add a listing by creating an agent account, then entering property details and uploading photos. Each listing consumes a set number of credit points.

Question 12

How long does publishing a listing take?

Accepted Answer

Listings are usually published within 24 hours of submission after review by the team. A listing remains active for 6 months, after which you can renew it.

Question 13

Can I edit or delete my listing?

Accepted Answer

Yes, you can edit or delete your listing at any time during the publication period (6 months) through your account dashboard.

Question 14

Can I list more than one property?

Accepted Answer

Yes, you can add as many listings as your available credit balance allows.

Question 15

How do I stand out from other listings?

Accepted Answer

You can upgrade your listing to a Featured Listing for an additional number of credit points, giving it higher visibility in search results.

Question 16

What is the difference between a verified agent and a regular agent?

Accepted Answer

A verified agent has completed identity verification with Dyarna and receives a verification badge displayed on their listings, boosting client trust and increasing contact opportunities.

Question 17

What is the credit system?

Accepted Answer

The credit system is the payment method adopted by Dyarna for agents. You purchase a credit package in advance and use it to publish or feature listings without needing to pay each time. Credits do not expire — your balance is saved until fully used.

Question 18

How do I buy credits?

Accepted Answer

From your account dashboard, choose "Buy Credits" and select the package that suits you. Multiple packages are available at different prices to suit both small and large agents.

Question 19

How much does publishing one listing cost?

Accepted Answer

Listing cost is calculated in points based on type: a regular listing costs a set number of points, and a featured listing costs additional points for increased visibility. You can view the full cost table on the pricing page.

Question 20

Can I get a refund for unused credits?

Accepted Answer

Purchased credits are non-refundable in cash, but they remain in your account without expiry and can be used at any time.

Question 21

Do I get free credits when I register?

Accepted Answer

Yes, new agents receive a free trial balance upon registration in the first phase, sufficient to publish a limited number of listings to try the platform.

Question 22

How do I track my credit balance?

Accepted Answer

Your current balance is always displayed at the top of the dashboard. You can also view the full transaction history to see how each point was used.

Frequently Asked Questions

General

For Property Seekers

For Agents — Listings

For Agents — Credit System

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